Privacy Policy royal123 —
Malaysia Member Data Protection

Royal123 is committed to protecting the privacy of every member who entrusts us with their personal information. We understand that in today's digital age, data security is one of the top concerns for online users, especially on financial and entertainment platforms.

This Privacy Policy is provided to clearly and transparently explain how Royal123 handles your personal data — from the point of collection through to how it is stored, used, and protected. We never sell your data to any third party for marketing purposes or any other purpose unrelated to the services you use.

By registering and using the Royal123 platform, you agree to the data collection and usage practices described in this document. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

Royal123 collects two main categories of information: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name as shown on your identity document (MyKad or passport)
• Email address and mobile phone number
• Date of birth for age verification purposes
• Bank account or digital wallet details for processing deposits and withdrawals
• KYC documents including copies of MyKad, passport, or driving licence
• Current residential address

Information collected automatically:

• IP address and device information (model, operating system, screen resolution)
• Game session data including date, time, and game type
• Deposit and withdrawal transaction history
• Browsing data (pages visited, time spent, clicks)
• Approximate geolocation data based on IP address

All information collected by Royal123 is used solely for purposes related to platform services and legal compliance. Below is a brief summary of our data usage:

Royal123 does not use your data for third-party advertising, data profile sales, or any activity unrelated to the services you actively use.

The security of your data is Royal123's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:

• 256-bit SSL Encryption — All data transmitted between your device and Royal123's servers is encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept your information in transit.
• Encrypted Storage — Sensitive data such as banking information and KYC documents is stored in encrypted databases, with encryption keys managed separately from the data itself.
• Strict Access Controls — Only authorized personnel who have undergone background checks may access members' personal data, and every access is recorded in internal audit logs.
• Two-Factor Authentication (2FA) — Royal123's internal systems require two-factor authentication for all access to member databases, significantly reducing the risk of unauthorized access.
• Regular Security Audits — Independent security assessments are conducted quarterly by certified third-party cybersecurity firms.

Data retention periods vary by type: transaction and KYC data are retained for a minimum of 7 years in accordance with legal compliance requirements, while game session data is retained for 2 years. After these periods, data is securely deleted using approved procedures.

Royal123 does not sell, rent, or disclose your personal information to external parties for commercial purposes. However, there are limited situations where data sharing is necessary to enable our services to function or to comply with the law:

• Payment Processors: Licensed payment providers such as FPX, Touch 'n Go, and other digital wallet providers receive the transaction information needed to process your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game Service Providers: Game software providers may receive limited session data required for game operation. All providers comply with industry security standards.
• Regulatory Authority: When required by Malaysian law or a valid court order, Royal123 will disclose the necessary information to the relevant authorities.
• Fraud Prevention: In cases where fraudulent activity or money laundering is detected, relevant data may be shared with law enforcement agencies.

Royal123 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The cookies we use fall into several categories:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information about how members use the platform, helping us identify technical issues and improve the overall experience.
• Functional Cookies: Saves your personal preferences such as display layout, favourite games, and account settings so you don't have to reconfigure them every time you log in.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect your ability to log in or use certain platform features smoothly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Royal123:

To exercise any of the above rights, contact the Royal123 support team via live chat. Requests will be processed within 30 business days in accordance with PDPA provisions.

Royal123 takes child protection very seriously. Our platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from minors.

If we determine that a minor's data has been collected without parental or guardian knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect an account has been opened by a minor are encouraged to contact our support team immediately.

Royal123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or new platform features. All amendments take effect as soon as they are published on this page.

For material amendments that significantly affect how we handle your data, we will provide notice via email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

The "Last Updated" date at the top of this page always reflects the latest version of our policy. Your continued use of the Royal123 platform after any amendment takes effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about how Royal123 handles your personal data, we encourage you to reach out via the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform — the fastest way to get a response.
• Email: [email protected] — for formal written inquiries regarding data or data subject rights requests.

Our Data Protection Officer (DPO) team will carefully review every complaint or request and respond within the timeframe required by law. We are committed to resolving all privacy issues in a fair, transparent manner in accordance with the Malaysia PDPA.